Maintenance & Support

Overview

After launch, software needs steady attention rather than heroics. A maintenance plan covers the recurring work that keeps a product healthy: bug fixes, dependency and security updates, backup checks, and monitoring so issues surface before your users report them. Support requests come through a tracked queue with visible status and clear ownership on both sides, so nothing sits in someone's inbox.

We keep urgent fixes and planned improvements as separate lanes on purpose. A production incident gets handled against your SLA, while larger iteration work is scoped and scheduled so it does not quietly eat the same hours. You can see where each request stands in your panel at any time.

Plans are sized to the product and the response time you need, from light upkeep on a stable app to closer cover for something business-critical. The scope is written down, so you always know what the plan includes and what is quoted separately.

What's included

• Maintenance plan
• Support workflow
• Security updates
• Monitoring checks

Ideal for

Launched products, Operational apps, Teams needing steady support.

Support work is tracked with visible status and customer/admin ownership.